Our Guarantee: free returns and full refunds, no matter what

We guarantee a free return and full refund if:

✅ an item wasn’t accurately described

✅ an item arrives in poor condition

✅ an item is never shipped by the Seller

✅ you don’t like the style/ quality/ fit of the item

To be eligible for a return, we ask that you reach out to support within 7 days of receiving your order. We’re always happy to help – we’ll pay for the shipping back to the Seller, and help you coordinate the return with the Seller every step of the way.

If you’re unhappy with a recent purchase on Cargo, please message us and let us know what happened! We are always here to help – you can reach us anytime at support@cargo.co or text us at (510) 698-8952. Our team gets back to all messages within 24 hours.

I’m a seller, how does this impact me? 

Your buyers on Cargo are your customers and followers – it always pays to be up transparent and honest about what you are selling on Cargo so that you can build a devoted following, which is the key to success on Cargo!

When a return is started and approved by Cargo, the buyer will receive a link to their prepaid return label. Cargo will cover the cost of the return shipping back to you; we never want returns to be a deterrent to your business.

Our team is here to support your work as a Seller; our goal is to support your business and make your life as easy as possible! Reach out to us if you have any questions about how returns work.